Refund & Returns Policy
At Lunite, we are committed to providing you with high-quality products and exceptional customer service. We want you to be completely satisfied with your purchase, and we offer a 30-day guarantee to ensure your happiness. If you are not satisfied with your purchase for any reason, please contact us at hello@shoplunite.com
We offer 24/7 Customer Support for all of our customers. Your happiness and satisfaction is our #1 priority.
Cancellation Policy
You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.
Returns Policy
You have 15 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your order back.
Please allow 5-10 business days for your refund to be fully processed by your financial institution.
Exchange Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Cancellation Policy
You have 24 hours after placing an order to request a cancellation prior to the order being dispatched. Once of the order has already been dispatched, you will have to go through our regular returns policy.
Returns Policy
You have 15 days after receiving your order to request a return for a potential refund or store credit with a member of our customer support team. Please reach out to our customer support team before sending your order back.
Please allow 5-10 business days for your refund to be fully processed by your financial institution.
Exchange Policy
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.